Privacy Policy

WHO WE ARE:

At Cloud Walkers we are committed to maintaining your trust and confidence when you visit our website. We want you to know that we are not in the business of selling, renting or trading your personal information with other companies and businesses for marketing purposes. We have drawn up a Privacy Notice (Policy) where you can find lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure – to reassure you, so climb aboard and read on.

PERSONAL INFORMATION

TYPES OF INFORMATION WE COLLECT:

Analytical Data,
When someone visits www.cloudwalkingwithhilary.com we use a third party service, Google Analytics, to collect standard interest log information and details of Visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is outlying processed in a way which does not identify anyone. We don’t make, and don’t allow Google to make, any attempt to find out the identities of those visiting our website.

PERSONAL INFORMATION:

Personal information means any information capable of identifying you, it does not include anonymous data. This is used for the following purposes.

COMMUNICATION INFORMATION:

This includes any communication that you send to us whether that is through the contact form on the website, through email, text, social media messaging, social media posting or any other communication you send us. We process this information for the purpose of communicating with you, for record keeping and for the establishment pursuance or defence of legal claims.

Our lawful ground for this processing this information is our legitimate interests, which in this case are to reply to communication sent to us, to keep records and to pursue or defend legal claims.

CUSTOMER INFORMATION:

Includes information relating to any purchases of good and/or services such as your name, title, billing address, delivery address, email, phone numbers, contact details and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

Our lawful grounds for processing this information is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

MARKETING INFORMATION:

This is information about your preferences in receiving marketing from us, along with your communication preferences. We process this data to enable you to partake in our promotions, prize draws and free give-always, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
Under the Privacy and Electronic Communication Regulations, we may send you marketing communications from us
i) If you made a purchase or asked for information from us about our goods or services,, or
ii) You agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

We do not share your personal information with any third party for their own marketing purposes.

You can ask us to stop sending you marketing messages at any time by the following op-out links on any marketing messages sent to you or by emailing us at at any time.

If you opt-out of receiving marketing communications this opt-out does not apply to personal information provided as a result of other transactions, such as purchases etc.

HOW WE COLLECT YOUR PERSONAL INFORMATION:

We may collect information about you by you providing the information directly to us (for example, by filling in forms on our website or by sending us emails). We may receive information from third parties such as Google Analytics as well as technical, payment and delivery services such as Driveby Websites and PayPal.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may have to share your personal information with parties set out below

– Service providers who provide IT and systems administration services.

– Professional advisors including lawyers, bankers, auditors and insurers.

– Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your information to respect the security of your personal information and to treat it in accordance with the law. We only allow such third parties to process your personal information for specified purposes in accordance with our instructions.

INFORMATION SECURITY

We have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also only allow access to your personal information to those employees and partners who have a business need to know such information. They will only process your personal information on our instructions and they must keep it confidential.

We will only retain your personal information for as long as necessary to fulfil the purpose we collect it for, including for the purpose of satisfying any legal, accounting or reporting requirements.

For tax purposes, the law requires us to keep basic information about our customers (including contact and identity) for six years after they stop being customers. In some circumstances, we may anonymise your personal information for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal information that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to the portability of information and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-GDPR/individual-rights/

If you wish to exercise any of these rights set out above, please email us at

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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